1. Be nice and respectful. Very simple but it allows people to feel at ease and sets a professional tone for most situations.
2. Always maintain a positive, “can do” attitude.
3. Embrace a continuous improvement mind-set. Challenge everyone to use their creative juices to create and/or improve current products and services while eliminating non-value added organizational processes to reduce costs.
4. Create a positive work environment where professionalism, mutual respect and common courtesy are the norm.
5. Communicate, constantly when things are good and especially when there are challenges that could adversely impact the organization. We live in an information age and people want to know. Update / correct any communication when there is new information.
6. Measure everything that is important. An old saying: “What gets measured gets done.”
7. Be fair, consistent, and flexible within organizational policies and guidelines. Some workers may need flexibility in dealing with family challenges. When offering such flexibility, keep everyone involved informed of any changes.
8. Maintain a sense of urgency. It establishes a great reputation for getting things done on time, on budget and within contractual specifications.
9. Never assume, always follow up.
10. Never allow unethical behavior, discrimination, bigotry, racism, or inappropriate sexual behavior or practice to exist. Once identified and investigated, immediate action must be taken to include dismissal.